Application Support
Troubleshooting and upkeep for the software your business runs on.
From accounting packages to custom in-house tools, we keep critical applications running. We handle installs, upgrades, user issues and vendor escalations.
We support off-the-shelf software like Sage 50, Microsoft Dynamics and industry packages, as well as custom applications built for your business, and we document how each one is set up.
One team owning the whole stack, from the server to the application, means fewer handoffs, less finger-pointing between vendors and faster fixes.
Vendor liaison
We deal with the software vendor so you don't have to.
Upgrade planning
Version upgrades tested and scheduled, not rushed.
User support
Help for staff with day-to-day questions and errors.
Installs and licensing
New users set up and licences tracked.
Database care
Application databases backed up, maintained and kept healthy.
Documentation
How each application is configured, written down.
Signs you need this
- A key application crashes and nobody knows who to call
- You're several versions behind because upgrades feel risky
- Only one person knows how your business software is set up
- The vendor and your IT provider keep blaming each other
How we deliver it
Catalogue
We list your business applications, versions, licences and vendors.
Document
We record how each application is installed, configured and backed up.
Support
User issues come through the help desk and we handle vendor escalations.
Upgrade
Upgrades are planned, tested and scheduled around your busy periods.
Deliverables
- Application catalogue with versions and licences
- Configuration documentation for each application
- User support and vendor escalation
- Planned, tested version upgrades
- Application database backups and maintenance
Tools we work with
- Sage 50
- Microsoft Dynamics
- Microsoft SQL Server
- Microvellum
- Synerion
Common questions
Can you support software we had custom built?
Yes. We support the server, database and user side of custom applications, and work with your developer or vendor when code changes are needed.
Do you handle software licensing?
We track licences, add and remove users, and flag renewals, so you don't pay for seats you don't use.
When is the best time to upgrade?
Outside your busy season. For accounting firms that means avoiding tax season; we plan upgrades around your calendar.
Ready for IT you don't have to think about?
Book a free consultation. We'll review your setup and give you a clear, fixed monthly price.